Legal

Commercial Terms & Conditions

The Family Office Almanac
Last updated: 1 January 2025

These terms apply when you purchase a paid product from the Almanac — enhanced profile/visibility, membership or access products, and sponsorship ("Services"). They are in addition to our Terms of Use. They are between you (the "Customer") and The Family Office Almanac ("we").

1. What paid Services do — and do not — do

Paid Services may include, for example: an enhanced or claimed profile, additional profile content, priority placement in clearly-labelled promotional slots, membership/access features, and event participation.

What money never buys: inclusion in the directory, listing position/ranking, or the independent recognition recorded against any entry. These are determined editorially on the basis of third-party sources and are not for sale. Any promotional placement is clearly labelled as such and is kept separate from editorial recognition. This separation is fundamental to the Almanac's credibility and is non-negotiable.

2. Orders and contract formation

A contract forms when we confirm your order in writing (or activate the Service). We may decline any order. You confirm the information you give us is accurate and that you are authorised to buy on behalf of the organisation named.

3. Customer type

Services are offered to businesses and professionals only. By placing an order you confirm that you are acting in the course of your business or profession.

4. Fees and payment

Fees are as set out in your order. Unless stated otherwise, fees are exclusive of VAT. Payment is processed by Stripe. Services are billed as recurring annual subscriptions. Fees recur each billing period until cancelled in line with section 5. Subscriptions auto-renew at the end of each term. We will notify you at least one month before renewal.

5. Term, renewal and cancellation

The initial subscription term is 12 months from activation. Subscriptions auto-renew for successive 12-month periods unless cancelled. You may cancel a subscription with effect from the end of the current billing period by emailing contact@foalmanac.com. On cancellation, paid features are removed at period end; the underlying editorial entry (if any) is unaffected and remains subject to the Privacy Notice and your data rights.

6. Refunds

Fees are non-refundable once a Service is activated, except where required by law or agreed in writing.

7. Customer content and conduct

You are responsible for content you provide and must hold the rights to it. Locked editorial fields (recognition, cross-listing, grade) cannot be changed. We may moderate, edit or remove content, and suspend a Service, for breach of these terms or the Terms of Use. No refund is due for suspension caused by your breach.

8. Service levels and changes

We aim to keep Services available but do not guarantee uninterrupted availability. We may change or withdraw a Service feature; if a change is materially detrimental and you have paid in advance, we will offer a pro-rata refund for the unused period as your sole remedy.

9. Liability

Subject to the liability terms in our Terms of Use, and to the extent permitted by law, our total liability under these Commercial Terms is limited to the fees you paid in the 3 months before the claim. We are not liable for indirect or consequential loss, or loss of profit, business, goodwill or data.

10. Data protection

Each party complies with applicable data-protection law. Our handling of personal data is described in the Privacy Notice.

11. Governing law

Governed by the laws of England & Wales; the courts of England & Wales have exclusive jurisdiction.